SASSA SRD Grant: Steps for Appeal, Reconfirmation, and Reconsideration

For many South Africans, SASSA grants provide essential financial support. But If your grant is denied, suspended, or stopped for any reason, SASSA offers ways to challenge the decision. These include the appeal, reconfirmation, and reconsideration processes, each serving a different purpose in resolving grant related issues.

Understanding these options is crucial for ensuring that eligible beneficiaries receive their grants without unnecessary delays.

Table of Contents

Differences Between SASSA Appeal, Reconfirmation, and Reconsideration

1. SASSA Appeal

A SASSA appeal is a formal request made by a beneficiary whose grant application has been rejected. This process allows you to challenge SASSA’s decision and present additional information or corrections to support your eligibility.

When to Appeal: If your grant application is denied due to eligibility issues, missing documents, or administrative errors.
Where to Appeal: Appeals are processed by the Independent Tribunal for Social Assistance Appeals (ITSAA).
How to Appeal:
- Visit the official SASSA website and log in.
- Navigate to the appeals section.
- Submit your appeal along with any required supporting documents.
- Wait for confirmation that your appeal has been received.
Processing Time: Appeals usually take 60 to 90 days to be reviewed and decided upon.
Possible Outcomes: If successful, your grant will be reinstated or approved. If denied, you may have additional legal options, such as taking the matter to court.

2. SASSA Reconfirmation

Reconfirmation is the process of verifying your eligibility for certain grants, particularly the Social Relief of Distress (SRD) grant. Beneficiaries of this grant must reconfirm their status periodically to continue receiving payments.

When to Reconfirm: If you are an SRD grant recipient, you need to reconfirm your eligibility every three months.
How to Reconfirm:
- Log in to the SASSA SRD website.
- Navigate to the reconfirmation section.
- Update your details if there have been any changes.
- Submit your reconfirmation request.
Processing Time: Reconfirmation is typically processed within a few days.
Consequences of Not Reconfirming: If you fail to reconfirm your eligibility, your grant may be suspended or stopped.

3. SASSA Reconsideration

Reconsideration is a request to have SASSA review its initial decision before you formally file an appeal. It’s often the first step when a grant is declined.

When to Request Reconsideration: If your grant is denied and you believe there was a mistake or missing information.
How to Request Reconsideration:
- Visit the SASSA website.
- Go to the reconsideration section.
- Enter your ID number and submit your request.
Processing Time: Reconsiderations are reviewed within 30 to 60 days.
Possible Outcomes: Your application may be approved without needing to file an appeal, or it may remain declined, in which case you can proceed with an appeal.

How to Appeal, Reconfirm, and Request Reconsideration

1. Methods for Filing an Appeal, Reconfirmation, or Reconsideration

SASSA provides multiple ways to submit an appeal, reconfirmation, or reconsideration request:

Online Appeal & Reconsideration

Visit the SASSA Appeals Website: https://srd.dsd.gov.za/appeals
Log in with your ID number and registered phone number.
Select the rejected application and submit the appeal or reconsideration request.
Provide additional documentation if required.
Await confirmation via SMS.

Phone Call

Dial the SASSA toll-free number: 0800 60 10 11.
Provide your ID number and grant reference number.
Request an appeal, reconsideration, or reconfirmation.
Follow the agent’s instructions.

Visiting a SASSA Office

Locate the nearest SASSA office using their website.
Bring your original ID, proof of rejection (if applicable), and supporting documents.
Fill out any necessary forms provided by SASSA staff.

Post Office or Postbank

Some grant related processes, including appeals, may be available through Postbank or certain post offices.
Confirm with your nearest branch whether they handle SASSA appeals.

📤 Heads up: If your bank details are outdated, your appeal could fail. Here’s how to update SASSA banking details.

Are Forms Required for These Processes?

Depending on the type of request, you may need to fill out specific forms:

Appeal Forms: Available online at https://srd.dsd.gov.za/appeals
Reconsideration Forms: No separate form is needed; the process is integrated into the online portal.
Reconfirmation Forms: Not required for online users; beneficiaries simply log in and reconfirm their status.

For office visits, SASSA agents may provide printed forms that must be filled out manually.

Can All SASSA Grants Be Appealed, Reconfirmed, and Reconsidered?

Most SASSA grants can be appealed or reconsidered if they are denied. However, reconfirmation is primarily required for the SRD grant. Other long term grants, such as the old age pension, disability grant, and child support grant, do not require reconfirmation but can be appealed if denied.

How Many Times Can a SASSA Beneficiary Appeal?

There is no strict limit on the number of appeals you can file, but each rejection requires a new appeal submission. You must present new evidence or a valid reason for SASSA to reconsider its decision each time.

If Your Appeal Is Denied: You may still seek a legal review or escalate the case to the High Court if you believe SASSA’s decision was unjustified.

What Happens If You Miss the Deadline to Appeal?

SASSA typically allows 90 days from the date of rejection to file an appeal. If you miss this window, your case may be closed, and you might have to submit a new application rather than appeal the original decision.

Frequently Asked Questions

Can I appeal a SASSA rejection more than once?
- Yes, but each appeal must include new supporting documents or justifications. If the rejection is upheld, you may need to seek legal alternatives.
How long does SASSA take to process an appeal?
- SASSA appeals are typically processed within 60 to 90 days, depending on the complexity of the case.
Does every SRD grant recipient need to reconfirm eligibility?
- Yes, SRD grant beneficiaries must reconfirm their eligibility every three months to continue receiving payments.
What should I do if my SASSA reconsideration request is denied?
- You can proceed with a formal appeal through the ITSAA. If that fails, legal action may be an option.
Can I check the status of my SASSA appeal online?
- Yes, you can track your appeal status on the SASSA website by entering your ID number.

SASSA’s appeal, reconsideration, and reconfirmation processes exist to ensure that eligible beneficiaries receive the support they need. Whether you’re challenging a rejection, verifying your eligibility, or requesting a second review, taking action promptly can help avoid unnecessary disruptions to your grant payments.